Find answers to common questions about our genetic testing services
Common questions about Cytogenomix® and our services
Cytogenomix® is a leading genetic testing laboratory in Malaysia, committed to making genomics affordable and accessible. We offer a comprehensive range of genetic tests including reproductive genetics (NIPT, PGT, carrier screening), oncology, pharmacogenomics, and rare disease testing. Our laboratory is ISO 15189 accredited and participates in CAP and GenQA proficiency testing programs.
Our laboratory holds ISO 15189 accreditation, demonstrating our commitment to quality and competence. We are also active participants in:
Healthcare providers can create an account by visiting our registration page. You'll need to provide your professional credentials and clinic information. Once approved, you'll have access to our online ordering portal, sample tracking, and result reporting system.
Yes, our board-certified genetic counselors are available to assist with pre-test counseling, test selection, and result interpretation. This service is provided at no additional charge to our clients. Contact us at counseling@cytogenomix.com to schedule a consultation.
Questions about NIPT, PGT, and carrier screening
Non-Invasive Prenatal Testing (NIPT) analyzes cell-free fetal DNA from maternal blood to screen for common chromosomal abnormalities. It can be performed as early as 9 weeks of pregnancy for singleton pregnancies and from 13 weeks for twins. NIPT screens for:
PGT-A (Aneuploidy Screening): Detects chromosomal number abnormalities (aneuploidies) in embryos.
PGT-M (Monogenic Disorders): Screens for specific inherited single-gene disorders such as cystic fibrosis, SMA, and Huntington's disease.
PGT-SR (Structural Rearrangements): Identifies embryos with balanced or unbalanced chromosomal structural rearrangements (translocations, inversions).
Carrier screening is recommended for:
Our 5-gene carrier panel includes alpha thalassemia, beta thalassemia, Fragile X, SMA, and G6PD deficiency.
NIPT results are typically available within 7-10 working days from sample receipt. PGT-A results are available in 7-10 days, while PGT-M requires 4-6 weeks including test design and validation. Rush options may be available for urgent cases – please contact our support team.
Guidelines for proper specimen collection and shipping
For most genetic tests, we require 3-5 mL of whole blood in an EDTA tube (purple top). For NIPT, please use the specialized cell-free DNA BCT tubes provided in our collection kits. Do not freeze blood samples – store at 2-8°C and ship overnight with cold packs.
All samples should be shipped overnight using our pre-paid shipping labels. Package samples according to IATA regulations with:
Include completed requisition forms and ensure all samples are properly labeled.
Collection kits can be requested through your online account or by contacting our client services team at kits@cytogenomix.com. Kits are shipped free of charge within Malaysia and include all necessary collection materials, requisition forms, and pre-paid return shipping labels.
Yes, we accept samples from international clients. Please contact our support team before shipping for specific instructions regarding customs requirements, shipping regulations, and any necessary permits. International shipping costs are the responsibility of the client.
Understanding your genetic test results
Results are delivered through our secure online portal. You'll receive an email notification when results are available. Reports include:
Turnaround times vary by test:
Absolutely! Our board-certified genetic counselors are available to discuss results and provide clinical interpretation at no additional charge. We encourage providers to utilize this service for complex cases or when results require further explanation. Contact us at counseling@cytogenomix.com.
A VUS is a genetic variant where current evidence is insufficient to determine whether it is pathogenic (disease-causing) or benign. When a VUS is identified:
Questions about payment and coverage
We accept multiple payment methods:
Invoicing is available for established clients. Contact our billing department for more information.
We work with several insurance providers in Malaysia. Coverage varies by policy and test type. We recommend contacting your insurance provider to verify coverage before testing. Our billing team can assist with pre-authorization and claim submission. Contact us at billing@cytogenomix.com for assistance.
Yes, we offer competitive self-pay pricing for patients without insurance coverage. Our goal is to make genetic testing affordable for all. Please contact our billing department for current pricing on specific tests. We also offer payment plans for eligible patients.
Tests may be cancelled prior to analysis for a full refund. Once testing has begun, cancellations may incur partial charges. Please contact our client services team immediately if you need to cancel an order. Refunds are processed within 10-14 business days.
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